Frequently Asked Questions(F.A.Q.s)

General Questions

What is GoPlayPool.com and The GoPlayPool App all about?
GoPlayPool.com (the website) and the FREE GoPlayPool App are geared toward the world of pool and billiards sports.  Features include a directory or U.S. pool halls and bars that support the sport of pool, whether for recreation or competition.  Pool rooms can become members of GoPlayPool and will be featured with full detailed profiles of what their room offers.  Other sections included are tournament flyers, a platform for fundraisers and benefit tournaments, photo gallery, GoPlayPool 101, which is filled with drills, instructional material and videos.  You can also find information about leagues and tours.

What is your mission at GoPlayPool?
Our mission at GoPlayPool.com is to provide players, fans, and the business-minded a place to find everything they might need that is pool and billiards related.  Whether you are looking for a tournament to play, or you just want to play a game and have a few cocktails, you can find it at GoPlayPool.com!  As avid fans of the sport, we are excited to offer a great platform for pool halls to promote their business, and allow players to know of great places to play.  Our inspiration for this app was that there were rooms close to home with great equipment, good crowds and fun competition, but we didn't even know they were there!  This happens a lot, but with this age of technology, that no longer has to be the case.

I don't have a smartphone.  How can I find the information that is on the app?
We've made the information on the app available on our website and mobile site for everyone's convenience.  The pool room directory, GoPlayPool 101, leagues and tours directory and most of the other content on the app is available on our website.

I would like to link GoPlayPool.com on my blog, company or personal website. How do I do that?
If you would like to provide a link to GoPlayPool.com on your blog or company or personal website, we offer embeddable links. Please let us know what size and what exactly you are looking for as far as a link/image goes and we will provide the information for you. We appreciate your interest in sharing GoPlayPool.com and the GoPlayPool App with your friends and family!

I am seeking donations for a charity tournament.  Does your company donate to events like this?
We are always determined to help out not only our fellow players, but those in the communities around us.  We do offer charitable donations for certain causes, but the biggest contribution we can give is exposure for your event.  If you have information and/or flyers for your event, please share it with us via email and/or direct upload and we will promote your event in your local area for you free of charge of course! In the fashion you can reach all users in the surrounding location of your event and create more exposure.

I'm looking for sponsorship.  Does your company offer sponsorship to players for tournaments?
At this time, we are not sponsoring individuals.  If you are looking for donations for a charity event or fundraiser, please get in touch with us at [email protected].  We can't guarantee a donation, but we read each and every inquiry.  We pride ourselves on our contributions to the many charitable events we've been a part of.  We offer cash donations, product donations, and donate our platforms to promote the events. Please include the following information in your email: 
● Name of event
● Type of event
● Date(s)
● Location(s)
● Number of participants &/or potential spectators
● Media associated with the event
● How much product would be required
● How the product will be distributed
● Details on additional exposure, promotional and/or sponsorship benefits

Our Platform

One of the links on GoPlayPool.com is not working, how can I report this?
Please let us know if you come across any errors, broken links or other issues, so we can correct them and provide you with the best website possible! If you come across any issues on our website that isn’t working, please help us fix the issue(s). Email us at: [email protected].  We are striving to provide an accurate and efficient product, but sometimes we do make mistakes. 

The mobile application keeps crashing, freezing and/or has technical issues.  What can I do?
If you are experiencing issues with the mobile application, please email us at: [email protected]. Please do let us know about the specific error message you see, if any.  We are striving to provide our users with an accurate and efficient product, but sometimes mistakes are made, or we have technical issues.  We will do everything we can to correct these problems so you can have a positive experience with the GoPlayPool.com Mobile app.

I would like to advertise on the GoPlayPool App.  Is this option available?
If you would like to advertise with GoPlayPool.com, please send us an e-mail at [email protected] and/or check out our detailed advertising options on our marketing pages.

Members and Memberships

Why should I join GoPlayPool.com and the GoPlayPool App?
For pool hall and sports bar owners, GoPlayPool offers a market-focused platform to showcase all the amenities your establishment offers.  Customers can find your business and learn about tournaments, special discounts, contact information and much more! For a low monthly fee, you are reaching the prime market for you to attract new customers.  We offer a great incentives for advertising for a fraction of the cost of other platforms.  We are online and on-the-go, so you can reach more customers in more ways than ever before.  Joining GoPlayPool is a smart idea for pool halls and sports bars.  Just one customer coming in to play pool and have lunch will cover the cost of your membership.  Is there a reason your room SHOULDN’T be a member of GoPlayPool? Find out more!

Does it cost anything to be on GoPlayPool.com and the GoPlayPool App?
For pool halls and sports bars, you pay a low monthly fee to have your room featured as a member pool room...Get 30 days for free. (The 30 days free applies to yearly memberships only. Other inexpensive options are also available) Find out more!  You'll get to create a detailed profile of your room, and receive amazing offers and discounts, and even merchandise from our affiliate companies when available.  Players and fans can find YOUR business on our website and the app.  The app features a location based service, so if they are in your area your room pops up.  They can also search for rooms in different locations, which is great for travelers.  They can find your tournaments through our tournament listings and on your profile, and find out about your happy hour specials, discounts, and so much more for a low monthly cost!  Because this website and application are geared toward services that your establishment provides, you can be sure people will find your place of business because of GoPlayPool.com. Find out more!

How do I sign up?
Signing up is simple!  If you are a pool hall or bar owner, Find out more today to take advantage of our offers.  You can cancel anytime, but at such a low monthly rate, we're sure you'll be pleased with your membership and the benefits that come with it. Click here to learn more about our options.

I would like to add my pool room to your list.  How do I do that?
If you own a pool hall or bar, but it's not on our list, you can add it by clicking here.  Once we've verified the location, we will add it to our directory so people can find your establishment on our app and website.  We encourage you to become a GoPlayPool member and create even more exposure for your business. Signing up is easy, and once you've filled out the detailed room form, we'll have your profile up in no time!  It's affordable, comes with great incentives, and you get 30 days FREE when you sign up for the yearly plan!

I need to edit my Pool Room Profile.  How do I do that?
If you have any changes, edits or additions to make to your GoPlayPool.com profile, simply sing into your Dashboard here.
If you are not a member, you can use the edit form to update limited information for the non-member section of the listing.

I would like to cancel my membership.  How do I do that?
If you would like to cancel with us, please send us an email with the room name and we will send you the correct form via email to cancel your membership. We will ask you the necessary security questions, as well as an optional short questionnaire about why you want to leave the GoPlayPool family. You can come back any time to enjoy the benefits of being a GoPlayPool Member!

Can I combine membership packages?
Our pricing and structure is kept simple, so we can keep costs low for room owners as well as ourselves. We do not allow combination packages. The best package, of course is the yearly membership which includes all options; from complete profile, detailed listing, featured room's listing plus push notification options and discounts and coupons listings.

Marketing

I’d like to advertise with GoPlayPool, what do I do?
If you are interested in advertising with GoPlayPool, please visit our marketing page to get specifics about what we can do for your business.  Feel free to contact us directly at [email protected].  We can discuss the options available and what works for your company.

What is the Incentive Program?
We have a program in place to offer incentives to pool hall and bar owners.  It's a great way for companies within the pool, food and beverage services, clothing and other industries to increase exposure of their products and services, while offering pool halls and bars discounts on the items they provide. If you own a company and would like to offer your goods or services through our incentive program, please send your inquiry to [email protected].

I would like to promote a tournament I'm holding on your app.  How do I do that?
If you are having a charity event, annual tournament, monthly tournaments, and/or money added events, we will post your flyer for FREE on our mobile app, website and mobile site.  If you want to promote a weekly or monthly tournament, we only provide this service if the room is a GoPlayPool App Member Room. If you have a special event to promote, please send your flyer to [email protected]. Otherwise, we encourage you to sign your room up as a GoPlayPool App member to start promoting your regularly scheduled events all across the country.  You never know when someone is coming from out of town and will be looking for a tournament in your area!

The GoPlayPool Platform Users

How much does it cost to download the GoPlayPool App?
The GoPlayPool App is FREE!  It is available on ​Android and iOS/iTunes and accessible on Blackberry and Windows phones, and other mobile devices. Find out more info on The App page here or from the menu bar.
​If you don't have a smartphone, you can still access the information on the GoPlayPool website, and all platforms are free for users.

There's a room that I know of that isn't on your list.  How can I send you the information to add it?
If there is an establishment that you know of which is not on our list, please use this Form and after verification, we will upload the listing on the system.  We are striving to provide accurate information to our users. We do regular updates as we can, but with pool rooms opening, closing and changing ownership daily, it is impossible to keep it perfect.  But, with the help of our amazing friends and supporters, we are able to update when people let us know.  We appreciate the help, and we hope to make GoPlayPool the GO-TO source for directory based information about pool and billiards.

If we haven't answered your question, please send us an email to: [email protected]